Refund and cancellation policy

Last updated 12 November 2026

Cancelling an order

• Before we send you the first design: cancel by WhatsApp or phone and we refund the full advance.
• After we send the first design: the advance covers the work already done and is not refunded.
• Balance payment is only taken after you approve the design, so there is nothing to refund for work you have not approved.

Web address (domain) charges

Once your web address is registered with the registrar, its cost cannot be refunded, because the registrar does not refund it to us.

Yearly charge

The yearly charge for the second year onwards can be cancelled before its due date with no charge. After it is paid and the year has started, it is not refunded.

Failed or double payments

If money left your account but the payment shows as failed, or you paid twice, tell us. We check with PhonePe and refund the extra amount.

How refunds are paid

Refunds go back to the same payment method through PhonePe, or by UPI or bank transfer for payments made that way, within 7 working days of our confirmation. Your bank may take a few more days to show it.

Contact

• Samarth Studio, Pimple Gurav, Pune, Maharashtra, India
• Phone and WhatsApp: +91 70200 91707
• Working hours: Monday to Saturday, 10 am to 8 pm (IST)